Refund & Cancellation Policy
Effective Date: January 2026
Order Cancellation
Before Order is Prepared:
- Cancel anytime through the app for a full refund
- Refund processed within 1-2 business days
After Order is Being Prepared:
- Cancellation may not be possible
- Contact support for assistance
After Order is Dispatched:
- Cancellation not available
- You may refuse delivery (restocking fee may apply)
Refunds
Eligible for Refund:
- Damaged or spoiled products
- Quality issues reported within 24 hours
Not Eligible for Refund:
- Change of mind after delivery
- Items marked "non-returnable"
- Perishables accepted at delivery
- Orders older than 24 hours
How to Request
-
Open Karayo app
-
Go to Orders → Select Order
-
Tap "Report Issue" or "Request Refund"
-
Provide photos if applicable
-
Our team will respond within 24-48 hours
Refund Timeline
| Payment Method |
Timeline |
| Wallet |
Instant |
| eSewa/Khalti |
2-3 business days |
| Cash on Delivery |
Instant wallet credit |
Contact Us
For assistance, reach us at:
Karayo reserves the right to modify this policy. Continued use of the app constitutes acceptance of any changes.
